Shop FAQ

What is the shipping policy?

Select items are ready to ship while others are made to order. Please allow for a week on average until products ship out.
Shipping fees will vary based on a combination of your location and the products ordered.
Shipping times will also vary based on your location, as I offer both domestic and international shipping. 
Buyers are responsible for providing an accurate and up-to-date shipping address.

If you are looking for a rush order, consider contacting me before placing your order to discuss the options. You may request expedited shipping (your shipping fee will increase), or arrange for pick-up from Toronto.

If you order items that will be tracked, you will receive an email once the order is shipped out, including the tracking number. Small items such as stickers and small prints will be shipped via letter mail, untracked.

Do I need to pay customs/ duty/ vat?

Yes, customers are responsible for any and all customs and import taxes that may apply according to their country’s laws.
yaya by shira products shipping from Canada: Linocut prints, stickers, some art and fine art prints. At my discretion, art and fine art prints may also ship from US and  global printing partners.

What is your return policy?

All items are final-sale and aren’t eligible for return. If there is a problem with your order once it is received, please reach out right away.

Can I order from outside of Canada?

Yes, I ship worldwide to countries that are serviced by Canada Post, UPS, FedEx, and USPS. Shipping costs will vary by location.

Where are you located?

My studio is located in Toronto, Ontario.

Can you do commissions or make a change to an existing design?

Yes, I’d love to hear what you’re thinking of! Contact me here.

Got another question, concern or suggestion?

Just let me know 🙂